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Xbox Not Reading Disc? Repair Guide

Are you having problems getting your disc-based games to work on your Xbox One? If so, don’t worry—there are several reasons this could happen, and in this article, we’ll explore them all. If you follow the advice provided here, you should be able to get your game up and running in no time!

How To Fix Xbox Not Reading Disc

Xbox not reading disc is a complicated issue that many things could cause. This article has listed some troubleshooting tips to help you get rid of the issue.

How to fix a damaged disc tray

It’s happened to everyone: you load up your Xbox One, ready to game and suddenly get a disc error. Frustrating as it is, fixing a damaged disc tray doesn’t have to be difficult. First, remove any discs from your console and try blowing into the disc tray with your mouth. 

If that doesn’t fix it, check out these tips on how to repair a broken disc tray. And if all else fails, don’t panic—you can always send your console in for repairs at no cost. 

If you want to keep playing while your console is being repaired, simply register another account on your console.

Once your Xbox One is back in working order, we recommend keeping a spare controller or two around, just in case. You never know when a disaster might strike again!

How to check if your disk needs cleaning?

The first step to fix any disc-related issues is to make sure your console isn’t dirty. You may have gotten a new game and popped it in and had nothing happen, but there could be an easy solution for that—you just need to check if your Xbox needs cleaning. 

Your disc drive should be relatively easy to clean, but if you’re having issues reading discs on your Xbox One S or Xbox One X, follow these steps: In order to ensure maximum performance from your console and discs, we recommend cleaning out your console once every three months. 

This will help keep dust and other particles away from your optical drive, which can cause scratches. To perform a basic cleaning of your console, unplug all cables (power cable included) and remove all connected controllers. 

Next, gently lift up on both sides of your Xbox until it comes loose from its base. Lift off one side at a time to avoid tilting or damaging components inside. Once removed, use compressed air to blow out any dust or debris around vents located along the top edge of console (do not use liquid). 

Wipe down the entire surface with microfiber cloth dampened with water only (no soap), then let dry completely before reattaching back into base. Reattach by lining up guide pins with holes in base, then gently lower console onto base. 

Plug power cord back in and turn on your Xbox. If you’re still experiencing problems after performing a full cleaning, try reading a more detailed guide on these steps.

How to clean your console without damaging it

A clean console is a healthy console. With that in mind, you might be tempted to grab a bunch of paper towels and squirt some window cleaner on them, then wipe away at your console until it’s completely spotless. 

While there’s nothing wrong with cleaning your Xbox One, if you use liquid or rubbing alcohol to do so, you run a risk of damaging it. If you want to keep your console in tip-top shape for as long as possible, follow these steps.

The first thing you’ll need to do is unplug your console from its power source. 

You should also disconnect any other cables that are connected to it—your controller, Kinect sensor, etc. —and move everything out of reach. You can also take off any external accessories like a cover or stand; just leave all those cables where they are so you don’t lose track of them later. 

Once everything’s disconnected and set aside, wipe down both sides of your Xbox One using only warm water and a soft cloth (or microfiber cloth). Use very little soap; you’re just trying to get rid of dirt here, not sanitize anything. 

After washing both sides thoroughly, let them dry completely before turning everything back on again. It’s best to avoid drying your console with a towel since doing so could scratch it up, but if you have no choice, use a very soft one. 

For example, an old t-shirt would work great here. Just make sure not to rub too hard while drying your console or you could end up smudging the finish. When everything’s dry and ready to go again, plug everything back in and test out your disc drive by inserting one into it. 

Make sure it works properly before putting everything else back together. You might notice that things aren’t as shiny as they were when you started—that’s normal after doing something like wiping down plastic parts with water.

Further ways to troubleshoot Xbox disc issue

Make sure your discs are clean and try different discs. The try different discs thing is especially important, as it may just be that your game disc is scratched and won’t read on either console. 

If that’s not it, try removing games from your hard drive (if you have one), restarting your console (if you can—on some models you need to unplug it for a minute or two), or uninstalling/reinstalling games if things are truly amiss. 

If all else fails, visit Microsoft for further troubleshooting information . Note: This sort of error only applies to disc-based systems like older PlayStations and Xboxes; newer consoles don’t really use discs anymore. 

Sorry! (But remember how easy it was to fix those old problems?) Also note: Many people will tell you there’s no such thing as a Xbox 360 disc error—but those people aren’t thinking about physical media anymore. 

Just keep in mind that today’s consoles have switched over to digital distribution, so their error messages are more about, can’t connect, or there’s no service right now. 

READ MORE: Xbox HDMI not working? Quick Fix


If your Xbox not reading disc, this article should guide you to resolve it. However, if none of these help, it might be time to call Microsoft for official support. They’ll help with anything except physical damage to your system. They’re super helpful that way! PS4 owners also have options.

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