When someone is sending you money on Cash App for the first time, you’ll be required to accept the payment before it reflects on your balance. In a regular scenario, tapping on the green “Accept” button on a transaction should approve it, but not every scenario is regular.
Sometimes, you may receive an error message saying: “Cash App More information is required to accept this payment.” While that doesn’t sound like anything serious, it would help if Cash App can outline the “more information” they need to allow you to approve a payment.
Unfortunately, the last thing you’ll be getting from Cash App is any hint on what information is missing from your account. Since Cash App won’t help you with that, this article will show you how to solve the Cash App “more information is required to accept this payment” error.
Why Is Cash App Showing More Information Is Required to Accept this Payment
If you’ve used a Cash App account that has worked perfectly, you may wonder why you’re encountering this error message. Cash App should provide more information about why it’s not letting you accept the payment, instead of offering a placeholder message that holds no meaningful information.
Truly, this error only shows up when your account doesn’t have enough information to accept the kind of payment you’re trying to approve. Depending on the Cash App account you’re operating, there might be limits to how much you can receive in a timeframe.
In most cases, you only see this error because you have an unverified Cash App account. If you know a thing or two about Cash App, you should already know that unverified Cash App accounts have several restrictions that make it difficult to send or receive large payments.
Cash App only lets users accept payments of up $1,000 at a time with an unverified account. In the same vein, you can’t send more than $250 at a time using an account pending verification, as you’ll be encountering different errors that will explain the situation poorly.
If the payment in question is over $1,000, you may want to confirm if your Cash App account is verified. You may have to go through the entire verification process if it’s not, since that happens to be the best troubleshooting step right now.
Another related reason this error might pop up is that you don’t have an active bank account linked to your Cash App account. In that scenario, Cash App treats your account as unverified, making it impossible for you to accept huge transactions. If that’s happening to you, don’t fret; the following section will show you how to solve the problem.
How to Fix Cash App More Information Is Required to Accept this Payment
As explained earlier, when you see the “more information is required to accept this payment” error message on Cash App, you should try verifying your account. Note that you can only verify your account if you’re over the age of 18 with valid bank credentials.
If you can recall verifying your Cash App, you may want to confirm if the linked bank account is still working. You should consider adding another working account if that one isn’t to fix the problem by accepting payments on Cash App.
If none of those two recommended solutions seem to work, the error might be a simple glitch from Cash App’s servers. Close the app and try again after a few hours to see if the error message will persist for that long.
While you wait, you can check out the proffered solutions in case any of them applies to you.
- Verifying your Cash App account
Almost every time you’ll encounter the error message in question, it will be because you’re trying to receive a huge sum of money to an unregistered Cash App account. In any case, the solution to that would be verifying the Cash App account before trying to receive money on it in the first place.
You’ll be prompted to verify your account the first time you try to send more than the send limit for unverified users. Other actions that may bring up the account verification pop-up include requesting a Cash Card since you need a verified account for that too.
Once you’re prompted to verify your account, you can proceed with it by submitting all the necessary details. Note that Cash App verifies accounts manually, so you may have to wait for a couple of hours or days for the verification to be successful.
- Adding a bank account to your Cash App
A second look at the explanations above shows that an inactive or nonexistent bank account is one of the key reasons Cash App may be displaying the unfortunate error message. Logically, the solution to that would be adding a new and effective bank account to your Cash App account.
Fortunately, the process of adding a bank account to the Cash App is pretty straightforward. All you need is details of the bank in question and/or a credit card in case that’s required. When you have all the requirements, you can follow the steps below to add a bank account to Cash App.
- Open the Cash App on your mobile phone. You can log in with your mobile phone number and a unique verification code that you’ll receive on the number.
- When you’ve successfully logged into the app, select the “My Cash” tab and press “+ Add Credit Card” from the Bank Account section.
- Enter the credit card number and all necessary details and select “Done.” The new card should reflect on your Cash App account in minutes.
If you can’t accept payments on Cash App because of this specific error, it’s usually because you’ve not verified your account or added a valid bank account. This article shows you how to do that so you don’t have to deal with the error message anymore.