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Why Is My Cash App Not Receiving Money? 

Sometimes, you’ll send your phone number or $Cashtag to someone, only for them to complain that it doesn’t work when they try to send you money. You try to dismiss it as a typo on their end the first time, but it has now happened with three other people.

In that scenario, you can’t help but think: why is my Cash App not receiving money? Of a truth, there are several reasons you may be unable to receive money via Cash App. Fortunately, the vast majority of these reasons have implementable solutions that will enable you to receive money.

In this article, I’ll show you why payments to your Cash App account keeps failing. Also, you’ll learn some fixes you can implement to ensure you can receive money in your Cash App account. Without further ado, let’s jump right into the article.

How to Receive Money on Cash App

Before deciding that your Cash App account isn’t receiving money, it’s crucial to learn what it means to receive money on Cash App. You should also learn the proper way to do it to ensure you’re not encountering errors because you’re going about it the wrong way.

Receiving money on Cash App refers to having money sent to you from another Cash App account to show up on your balance. Once you approve a payment and it gets added to your balance, you’ve successfully received the payment, and that’s what makes up receiving money.

There are two primary ways to receive money on Cash App to guarantee that you receive the funds instantly incurring no charge. Here are the two main ways to receive money on your Cash App.

  • Requesting a payment

There’s a feature on Cash App that lets you request a payment from anyone with a Cash App account using their $Cashtag. When you request a payment, the recipient of the request can either choose to accept or decline your request at no cost to either you or them.

To request money on Cash App, you only need to launch the app and enter how much you’re willing to request. Instead of pressing the “Send” button, as usual, tap on the “Receive” button to the left and you’ll see a page similar to the one you see when trying to send money.

Using the search bar, enter the $Cashtag of the person you’re trying to send money to and wait until they show up. When they do, select their profile and confirm the request to send them a payment request that they can either accept or decline. Whatever their decision is, either of you won’t have to pay Cash App.

  1. Accepting a payment

While you can always request a payment to receive money on Cash App, you don’t have to. You can have the person send you the money directly without a prior request. If that’s the case, you only need to accept the payment, instead of the sender accepting your payment request in the previous instance.

Note that you don’t have to accept a payment each time; if you’ve approved a previous payment from the same sender already, you don’t have to keep approving it repeatedly each time they try to send new ones.

You can accept pending payments from the Activity tab on the Cash App application on your device. The Activity tab has an icon that looks like that of a clock and is at the bottom right corner of the Cash App interface. It houses all your pending payments and you can choose to accept or decline them from there.

Why Is My Cash App Not Receiving Money?

If you use either of the two methods listed above, you should have any problems receiving money using Cash App. However, that is assuming that you’re trying to receive money in perfect circumstances with nothing that could stop it from going through.

You’re likely to encounter challenges, especially if there are unresolved issues with your account. Here are some of the likeliest reasons your Cash App account may not be receiving money and some of the things you can do about it.

  • Unverified account

If you have an unverified Cash App account, you’ll be unable to receive any payments worth over $1,000 at a time. Also, since the figure also serves as your weekly limit, you must be extra careful to ensure that the cumulative amount you’re receiving weekly doesn’t exceed $1,000.

If your account is unverified, you can try sending over $250 at once to force Cash App into prompting you to verify. You must have a couple of documents and a working bank account to try verifying your account. When you verify it, however, you can send as little or as much as you want with little interference.

  • Technical issues

Cash App relies on a couple of servers to keep the service up and running every day. At times, the servers get a bit so overworked that they shut down, making it impossible to access the associated service. Before pulling your hair in anger, you may want to check if the problem is from a server.

Thankfully, Cash App offers a utility that lets you check if the servers associated with a particular Cash App service are working properly. There are different markers for the Cash Card, Cash App Pay, Direct Deposit, sending and receiving money, etc.

If you don’t see green marks in the “Send & Receive Money” category, you’ll likely face issues receiving payments from other Cash App users.

READ MORE: Cash App Payment Completed But Not Received? Here’s the fix


Since Cash App is a payment app, the two main features you’d expect from it are to send and receive payments unconditionally. This high expectation could make it seem somewhat surprising when your Cash App account suddenly cannot receive money.

When that happens, it’s almost always because you haven’t verified your account. Unverified accounts can only send so much money in a week. If the account is verified, you may want to go through the entire article to see all the potential reasons.

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