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Xbox not connecting to the internet? Here’s the fix

If you’re trying to connect your Xbox to the internet, after several failed attempts, don’t worry, there are lots of things you can try out before calling Microsoft’s Xbox Support line or going to an electronics store to fix your Xbox. 

There are several steps you need to take that could help you fix Xbox not connecting to the internet the problem—even if your wireless router isn’t working.

Before getting started, make sure your console’s network adapter settings are set up correctly and that your Xbox isn’t having other technical issues beyond not connecting to the internet. 

How to fix Xbox not connecting to the internet

Here’s how to check for possible issues with your Xbox internet issues all by yourself.

  • is your console turned on and connected?

With many problems, you can start by simply checking if they turned everything on and working correctly. Make sure your console is plugged in with a power cord and that there’s power going to your outlet. 

Also make sure that your Xbox One is on by pressing either of its two main buttons, which are located right next to its disk slot (the Eject and Power buttons). These buttons should illuminate when you press them, but don’t require you to hold them down for more than a few seconds. 

If these steps didn’t work, or if there’s still no sign of life from your Xbox One, keep reading for further troubleshooting tips. 

Now try unplugging your console and plugging it back in. 

It may seem silly at first, but moving something away from an outlet and then back again could clear any sort of electrical issue that might be causing a problem. It’s especially worth trying if your Xbox hasn’t been moved in a while or has recently moved to a new location. 

You may also want to try turning off any device that uses an electrical cord attached to an outlet near where you have placed your Xbox One—such as cable boxes, speakers, TVs, or lamps—and then turn those devices back on after giving things some time to reset themselves.

  • Restart your console

The simplest way to get your Xbox One back online is by restarting your console. Hold down both triggers, press, and hold X on your controller, then release all three buttons at once. 

Wait, a few seconds for your Xbox One to turn off completely, then press and hold X again for about 10 seconds until you hear a second click and see a green light come on underneath the power button in front of your console. 

After that happens, wait another 15 seconds for everything to boot up again (you should see white text appear on a black background). If your connection still isn’t working after that, move on to step two.

Still no luck getting online? Your router may be to blame. Try using an Ethernet cable to connect directly from your console’s ethernet port to one of your router’s LAN ports–sometimes wireless connections have issues with 2.4Ghz signals that compete with other household electronics like microwaves and cordless phones. 

You can also try resetting your router, though if those options don’t work it may be time to contact your Internet Service Provider for more help to diagnose the problem or replacing hardware entirely.

  • Check for problems with network hardware

The Xbox will only see a connected network if there are no problems with your router or modem. Make sure that all of your network devices are turned on and operating correctly, and try re-seating cables if they look loose. 

Try plugging a device (like a phone) directly into your modem with an Ethernet cable and make sure you have Internet access; if you do, then there’s something wrong with your equipment or settings which may require professional help to solve. 

If you can’t connect to any other devices, there’s likely some type of problem with your router or modem itself—if that’s the case, contact their manufacturer for help to resolve these issues, as setting up a new device is far beyond what we cover here at Fixya. 

You might also consider investing in a Wi-Fi extender or range extender like the NETGEAR N300 Wi-Fi Range Extender ($29.99), which boosts existing Wi-Fi signals and helps eliminate dead zones in your home by improving coverage from existing routers.

  • Reboot your computer

If you’re having trouble connecting your Xbox One console to your computer and/or home network, first try unplugging everything and turning everything back on one by one (for example, unplug your router from power, wait a few minutes, then plug it back in). If that doesn’t work, check for updates for both devices—your computer and Xbox One console—and make sure that you have up-to-date firmware on both. Make sure there are no known service outages reported in your area of residence. Sometimes just unplugging your cable modem will reset things nicely as well. And if all else fails, give Microsoft Support a call. They’ll be able to help troubleshoot further or send you replacement parts if needed. Just don’t forget to say hi when you get someone! 

  • Reset your wireless settings

Try resetting your wireless settings (select your Xbox controller by pressing A, then go to Devices & Accessories in Settings-> All Settings). This will eliminate a ton of causes, including dead batteries in your Xbox controller or interference from other wireless networks. 

If you’re still having trouble after resetting your wireless settings, try unplugging all of your Xbox components (including controllers) for two minutes and then plugging them back in again. If that does nothing, try re-pairing them (see below). 

And if none of those things work, you may have a hardware problem—in which case your best bet is to contact Microsoft support.

Note: The steps above apply only if you’re using an original Xbox One console with no additional accessories connected via USB—if you’ve got extra hardware plugged into your console.

Re-pair your Xbox controller: Press and hold down both shoulder buttons on your Xbox controller, then press and release the connect button on top of it. Afterward, press and release each face button once (A button, B button, etc.). 

When you’re done with that, turn on your console by holding down its power button for three seconds. Once it’s turned on, press any face button on your controller to sync up with it. If you can’t get your Xbox controller to pair, don’t worry! Just repeat these steps until it works. 

Restart your router: Unplug your router for 30 seconds, then plug it back in and wait at least five minutes before turning on your console again. Make sure everything is updated: Make sure that every device connected to your network has been updated recently (especially Windows 10). 

To update Windows 10, select Start Menu > Settings > Update & Security > Windows Update > Check for Updates . To update every other device on your network, check their individual software/firmware pages or contact their manufacturers directly.

READ MORE: (Solved) No Sound on Xbox One

READ MORE: (Solved) Xbox One S Turns Off Then On Instantly


This article has shown you how to easily fix Xbox not connecting to the internet. If you have any other problem, you’re facing with your Xbox, quickly drop them in the comment section and one of our editorial members will find the troubleshooting tips for you.

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